Improve for Member Providers System

Earlier this yr we shared information of The Planetary Society’s work to improve our back-end methods that handle our membership program. For these inquisitive about such issues, we’re transferring from a bundle of Blackbaud non-profit software program merchandise to a Salesforce platform that may provide us many new capabilities and options that may improve your membership expertise.

New Options

Over the following few months, we will likely be rolling out options that may profit the Society and our members for years to return.  

These new options will embrace:

• an upgraded Member Account Middle for members to have the ability to extra simply view and handle their membership degree and funds, deal with and speak to data, and their giving historical past with the Society;
• updates to our streamlined login technique, permitting members to entry all options of our digital Member Group and Account Middle, utilizing a single, handy login;
• quicker supply of  membership advantages, similar to membership playing cards and different premiums; 
• a extra unified look and performance amongst varied types on our web site; and
• the flexibility so as to add new varieties of memberships, similar to group memberships which have been requested quite a few instances over the previous a number of years.

Credit score Card Updates

As a part of this improve, we’re additionally making adjustments to our recurring bank card charging course of for month-to-month members. For a lot of month-to-month members, the method occurs robotically and also you gained’t discover any adjustments to your month-to-month fee course of. For others, nevertheless, these adjustments would require us to have members replace their credit score/debit card data.

To facilitate this, we’re sending communications to month-to-month members who have to replace their bank card data. Please be aware that should you don’t replace your data, your membership will lapse and you’ll lose entry to your advantages. So, please you’ll want to replace your data immediately!

Questions?

In case you have questions concerning our new methods or the replace course of, you’ll be able to be taught extra on our FAQ web page, or e mail us at [email protected]. You might also name us at (626) 793-5100, Monday by Friday, 12 p.m. to 7 p.m. Jap Time.