Place Abstract
Reporting to and dealing below the steering of the Chief Techniques Administrator (CSA), the Techniques Assistant helps the day-to-day IT operations of the group. The Techniques Assistant will deal with end-user assist, primary community troubleshooting, documentation, patching, {hardware}/software program provisioning, and safety coaching facilitation. They may even help in sustaining infrastructure techniques and step by step be uncovered to extra advanced technical duties.
This function is right for somebody early of their IT profession who has a ardour for studying, enjoys fixing issues, and is keen to develop in techniques administration, person assist, and cybersecurity.
This non-exempt place is full-time, usually Monday-Friday throughout common enterprise hours. Occasional night and weekend work could also be required.
This place is hybrid, with a mix of on-site and distant work. Common on-site presence at our Pasadena headquarters is required.
Place Duties
Employees Assist
Technical Assist & Gadget Administration
- Present well timed and pleasant technical assist for employees throughout Home windows, macOS, cell units, and customary enterprise software program (Microsoft Workplace, Google Workspace, Adobe Suite, antivirus, and so forth.).
- Configure, deploy, and troubleshoot workstations, laptops, printers, cell units, and VPN entry.
- Monitor and preserve software program patching throughout all units.
- Assist VPN entry, consumer {hardware}/software program, and Backup providers.
Person Onboarding & Offboarding
- Arrange person accounts, provision gear, and set up software program for brand new workers.
- Guarantee safe and full offboarding when workers depart.
Techniques and Safety
System Upkeep & Operations
- Monitor server and gadget uptime; alert the CSA to points as wanted.
- Help within the maintenance and primary troubleshooting of managed switches, wi-fi entry factors, and firewall techniques.
- Assist the CSA in managing NAS storage, backup routines, and restoration testing.
- Assist preserve inside digital camera techniques and key fob safety entry.
Cybersecurity & Compliance
- Assist the deployment and monitoring of quarterly cybersecurity coaching.
- Assist conduct phishing simulations and observe workers engagement/completion.
- Monitor alerts from antivirus software program and vulnerability scans and escalate threats to the CSA.
Documentation & Course of Assist
- Help in constructing and sustaining inside documentation, IT assist manuals, and how-to guides.
- Replace change logs for system configurations and troubleshooting steps to enhance information sharing.
Further Duties
Facility & Vendor Coordination (as wanted)
- Help with native {hardware} repairs (e.g., printers, shows, and workstations).
- Coordinate with third-party distributors for facility-related or IT-adjacent providers.
- Carry out different duties as assigned.
Place Necessities
- Authorized authorization to work within the U.S.
- Potential to work at our headquarters in Pasadena, CA.
- Diploma from a enterprise or commerce faculty, or equal work expertise.
- 2+ years of expertise as a Techniques Administrator, Community Administrator, or related function.
- Integrity, honesty, and a robust dedication to sustaining confidentiality.
- Abilities in HTML, CSS, JQuery/Javascript, PHP, MySQL, TCP/IP, FTP, POP3/IMAP, DNS, and Wi-Fi a plus.
- Superior information of Microsoft Workplace, Google Workspace Suite, Adobe merchandise, and all electronic mail shoppers.
- Reasonable expertise with AJAX, XML, APIs, and UNIX.
- Some information of internet servers, search engine optimization, and eCommerce cost platforms.
- Working information of information safety requirements and finest practices.
- Stable understanding of each Mac and PC software program & {hardware} environments.
- Superior technical troubleshooting and drawback fixing expertise.
- Should have entry to transportation to be at Planetary Society HQ as wanted.
- This place usually includes transferring and establishing computer systems and different workplace gear and operating cables, requiring reaching, crouching, kneeling, stooping, utilizing ladders or step-stools, and lifting and transferring as much as 50 lbs.
- Potential to work systematically, precisely, and cling to deadlines.
- Potential to assume by means of advanced issues and options.
- A powerful service mentality and talent with working with individuals experiencing stress.
- Self-motivation and the flexibility to work as a group member.
- A dedication to The Planetary Society’s core values: ardour, credibility, optimism, integrity, effectiveness, and inclusion
Compensation
The Planetary Society has been the world’s largest and best house advocacy group for greater than 45 years. We provide a enjoyable, supportive work surroundings, and many people take into account this to be our dream job. We work arduous and are obsessed with our group whereas respecting and defending our private time.
Compensation particulars:
- The bottom annual pay for the Techniques Assistant is $82,944
- Medical and dental insurance coverage
- 403(b) retirement financial savings plan
- 11 holidays + trip and sick depart
- Group Time period Life insurance coverage
- Lengthy-term and short-term incapacity
- Supportive work surroundings
- Extraordinary colleagues
The Planetary Society is an equal-opportunity employer. We prioritize variety in any respect ranges of our work.
Methods to Apply
Please ship a resume and canopy letter to [email protected] by September 15, 2025. We are going to evaluate all purposes after the posting closes and start scheduling interviews shortly thereafter.
